Seller Agreement

This agreement applies once you list an item or go live as a seller on Sellaro and is in addition to our Terms of Service.

1. Eligibility & verification

• You must complete identity verification before listing.
• You're responsible for collecting and remitting any sales tax or VAT applicable to your jurisdiction unless we collect on your behalf.
• If you sell high-value items you may be required to maintain a payout reserve.

2. Listings

• Describe items accurately, including condition, defects, authentication, and shipping origin.
• Photos must be of the actual item, not stock photography.
• Prohibited items: counterfeits, recalled goods, restricted/regulated items, anything banned under our Acceptable Use Policy.

3. Fulfillment

• Ship within 3 business days of payment or the buyer may cancel for a full refund.
• Use a tracked service. Insure items above $250.
• Sellaro may purchase Shippo labels on your behalf and deduct the cost from your payout.

4. Fees

Commission is computed by category and your subscription plan. The current rate is displayed on each listing review screen and on every order. Stripe processing fees apply on top.

5. Payouts & reserves

Payouts release after the buyer confirms delivery or the dispute window closes (typically 7 days after delivered). New sellers and high-volume sellers may have a portion held as a rolling reserve.

6. Behavior on stream

Live shows must follow our Community Guidelines. We may remove your stream, refund buyers, or terminate your account for breaches.

7. Chargebacks

You authorize us to debit your future payouts for chargebacks, refunds, fines, and processing reversals tied to your sales.

8. Termination

Either party may end this agreement at any time. Outstanding orders and chargeback liability survive termination.