Refund & Return Policy

Sellaro backs every sale with our buyer protection guarantee.

Eligible refunds

• Item not received within the seller's stated transit window plus 7 days.
• Item materially not as described (wrong item, undisclosed damage, counterfeit).
• Item arrived damaged in transit, with photo evidence within 48 hours.

How it works

1. Open a dispute from your order page within 7 days of delivery.
2. Message the seller — most issues resolve within 24 hours.
3. If unresolved, our Trust & Safety team mediates. Decisions usually arrive within 3 business days.
4. Approved refunds release funds back to your original payment method within 5–10 business days.

Returns

Refunds may require return shipping. We provide prepaid return labels when the seller is at fault.

Non-refundable

• Buyer's remorse on completed auctions.
• Damage caused after delivery.
• Items modified by the buyer.

Chargebacks

Please open a dispute with us first. Chargebacks bypassing this process may result in account suspension.